We do package our product inside a shared commercial kitchen facility where all the major allergens are present in the air. It is packaged by hand, and not by any shared machinery.
When to expect your package? GREAT QUESTION. Once we receive your order, we do a little happy dance and get it in the hands of your preferred carrier within 1-3 business days. During your checkout process, you will choose a shipping method and location (our blends are made with <3 in Atlanta, GA and ship from there.) Currently we ship to the US, Canada, and Mexico. Your shipping window will vary based on the info provided, and tracking information will automatically update once a shipping label has been printed. Isn’t technology neat?!
Did you order by mistake? Or input the wrong address? WE GOT YOU. Email us within 24 hours and we can refund your money or change the shipping, no problem. If more than 24 have passed, we can adjust if the order hasn’t been packed yet. After that, we are confident it will serve as a thoughtful gift for a friend or loved one!
Something missing from your order? PLEASE REACH OUT! Preferably within a few days of arrival. Our products are handmade and hand-packaged, so once in a blue moon we may miss a straw. We will get you what you need ASAP once we know of the problem!
tips on how to brew
We'll show you step-by-step how to make tea, sun tea, iced tea, lattes and more! Check out our tea education.